It’s been too long since I posted on this blog! Life certainly gets in the way. During my hiatus I was blessed to travel with some family members on a 7-night cruise. While being with family and escaping to tropical destinations was wonderful, the service experience before the cruise and while onboard was disappointing. It seems this particular cruise line has cut corners (even for a new ship) that greatly impacts the satisfaction of their guests. Without going into boring details, I will say that our family will think twice before sailing with the cruise line again.
This situation was one of few lately that makes me doubt if customer service is alive and well. Polite tones of voice, finding answers to questions, not getting disconnected, actually following up when promised, doing what you say you will do. These are not outrageous requests for a customer. Correct?
This is indeed a busy time of year and everyone seems to be a little more stressed, over worked and simply crabby. Maybe we should all take a deep breath. We could all use a ray of sunshine every now and then too. I think what I have learned from the events of the last few weeks is that I don’t wish these stresses on my customers. I smile more often when talking to my clients now and have been reminded of why I love what I do.
So thank you cruise-line-that-shall-remain-nameless (unless you ask me directly) for reminding me that human connections and customer service (yes it is alive!) are more important than the bottom line!
May you and your family have a happy holiday season!